Privacy policy

This Privacy Policy explains how we collect, use, and protect your personal data when you use this website or make a purchase.

1. What data we collect

We collect personal data necessary to process orders and provide customer support:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information

We also automatically collect certain technical data:

  • IP address
  • device and browser information
  • on-site behavior (cookies)

2. How we use your data

We use your data to:

  • process and deliver orders within the EU
  • communicate with you
  • provide customer support
  • process payments and refunds
  • improve our services
  • prevent fraud
  • marketing (only with your consent)

3. Legal basis for processing

We process your data based on:

  • performance of a contract (order fulfillment)
  • legal obligations
  • legitimate interest (security and service improvement)
  • your consent (for marketing)

4. Data sharing

We only share your data when necessary:

  • shipping and logistics providers
  • payment service providers
  • technical partners (including Shopify)
  • analytics and marketing tools

We do not sell your personal data.

5. Shopify platform

Our store uses Shopify to process orders and ensure secure payments.

Your data may be processed outside the European Economic Area using appropriate safeguards (e.g. Standard Contractual Clauses).

6. Data retention

We retain your data:

  • as long as necessary to fulfill your order
  • in accordance with legal obligations
  • until any potential disputes are resolved

7. Your rights

If you are located in the European Union (including Croatia), you have the right to:

  • access your data
  • request correction or deletion
  • restrict processing
  • object to processing
  • request data portability

You also have the right to file a complaint with your local data protection authority.

To exercise your rights: support@bialini.com

8. Cookies

We use cookies to:

  • ensure proper website functionality
  • analyze traffic
  • personalize content and marketing

You can manage cookies through your browser settings.

9. Security

We implement appropriate measures to protect your data. However, no system is completely secure.

10. Data controller

The data controller is:

Dinoma Ltd.
Byalo Pole str 17, Sofia, Bulgaria
VAT: BG205910843
Email: support@bialini.com

11. Contact

For any questions regarding privacy:

Email: support@bialini.com

Last updated: April 2, 2026.